Updated January 15, 2022
We respect your privacy
Melissa D'Elia ABN 55 99 08 131 60 (“Sprout Nutrition, Sprout Nutrition & Dietetics”, “us”, “we”, “our”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), and such other State legislation as may apply in relation to personal information which is health information at the time of collection, and to the extent applicable, the EU General Data Protection Regulation (GDPR).
What information does Sprout Nutrition Collect?
"Personal information" is the information we hold which is identifiable as being about you. This includes information such as your:
Date of Birth
Or, any other type of information that can reasonably identify an individual, either directly or indirectly.
How does Sprout Nutrition collect personal information?
Sprout Nutrition may collect personal information directly from you in situations such as:
When you book a consultation
When you register your details via our website based booking enquiry form
When you provide feedback to us
When you register an inquiry
When you make a purchase
Why does Sprout Nutrition collect your personal information?
Sprout Nutrition collects your personal information to:
provide best practice dietary assessment, management and education to you as providers of health related services;
manage our customer service relationships with you
communicate with you about an appointment detail or account related query;
monitor or improve satisfaction with our customer services and follow up on any complaints or feedback;
comply with our legal obligations
We comply with the Privacy Act and such other State legislation as may apply in relation to health information in the collection, use and disclosure of all health information (as defined in the Privacy Act and associated Australian Privacy Principles). We collect your health information:
a) from our customers when they request an assessment for the purposes of nutritional counselling, and/or purchase a nutritional plan
b) as necessary for the provision of our services, but only as necessary for the provision of our services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
c) only from you (or from someone authorised by you) (including your caregiver if you have one);
When you come to our website (sprout-nutrition.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Sprout Nutrition is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.